Madhu Mishra
Head of Product Delivery - Unified Communication & Contact Center @Vonage
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WORK HISTORY
Head of Product Delivery - Unified Communication & Contact Center @Vonage
London, GB
Led global business and digital transformation, redesigning operating models, processes, and governance across multi-country teams.Operationalised scalable process frameworks, KPIs, and controls, driving adoption across Product, Technology, Finance, Operations, and GTM.Directed end-to-end portfolio delivery, from strategic intake and prioritisation to GTM enablement and operational execution.Redesigned product lifecycle and governance, strengthening decision rights, risk management, and executive reporting.Established enterprise-grade technology governance, AI compliance, and security frameworks, improving resilience and regulatory adherence.Impact: Doubled delivery velocity, improved predictability from 60% to 80%, delivered 15% cost savings, and accelerated speed to market by 10%.
EDUCATION
University of Oxford
AI Ethics, Regulation & Compliance Programme , Artificial Intelligence
Rani Durgavati Vishwavidyalaya
B Sc, Computer
Devi Ahilya Vishwavidyalaya
MBA, Information Technology
ABOUT MADHU MISHRA
Global leader in enterprise transformation, governance, and AI-driven product and portfolio delivery, driving measurable impact across complex, multi-country organisations. Certified SAFe® 6 Lean Portfolio Manager, SPC & Agile, PRINCE2, MBA, I specialise in designing and operationalising scalable processes, governance frameworks, and KPIs that align cross-functional teams to enterprise priorities, maximise GTM readiness, and deliver measurable business outcomes.Proven track record in end-to-end portfolio and product delivery, from strategic intake, prioritisation, and investment gating to GTM enablement and operational execution. Adept at embedding governance, risk management, compliance, and process standardisation across global teams and geographies, enabling data-driven decisions, predictable delivery, and operational excellence. Leveraging AI- and data-driven insights, I have doubled delivery velocity, improved predictability from 60% to 80%, and delivered cost savings while accelerating speed-to-market.Trusted partner to executive leadership, aligning Product, Technology, Finance, Operations, and GTM to enterprise objectives. I combine thought leadership, Lean Portfolio Management, AI-driven insights, and process innovation to drive scalable change, sustainable adoption, and measurable enterprise impact, transforming portfolios into high-performing, future-ready business outcomes.
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