Madhu Baid
Bhanzu | ex-Camp K12, ICICI Bank | IBS
- Role
- Quality Assurance Lead - Operations, Trainer Resource Management (Trm) at Bhanzu
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Madhu Baid
With a decade of diverse experience across EdTech, Banking, Manufacturing, and Marketing,…
Experience
Quality Assurance Lead - Operations, Trainer Resource Management (Trm)
Aug 2022 — Present · Indore, IN
1) Designed and implemented end-to-end quality assurance frameworks across 8 verticals within the Operations team, including Customer Support, Supply, and Grievance Redressal. 2) Developed standardized SOPs for the onboarding, training, and evaluation of operations associates to ensure consistency and efficiency. 3) Initiated and documented a comprehensive Performance Improvement Plan (PIP) framework applicable across all verticals. 4) Continuously monitored associate performance to identify skill gaps and facilitated targeted training interventions to boost overall productivity. 5) Leveraged CSAT insights to identify process inefficiencies and drove actionable strategies to improve customer satisfaction. 6) Conducted in-depth audits of the Sales process to detect and address instances of mis-selling, ensuring compliance and integrity in sales practices.
Education
St. Xavier's School
Senior Secondary, Business/Commerce, General
2003 — 2005
Scottish Public School
Class X
2002 — 2003
University Of North Bengal
Bachelor's degree, Accounting and Finance
2005 — 2008
IBS Hyderabad
Master of Business Administration - MBA, Finance and banking
IBS Hyderabad
Master of Business Administration - MBA, Finance
2008 — 2010
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.