Madhav Vajjah

WORK HISTORY

EDUCATION

ABOUT MADHAV VAJJAH

With over 20 years of rich experience in the Retail Asset Operations and Business Process Re-Engineering. Dynamic & Versatile results-oriented professional with 20+ years of rich experience in BFSI Sector, splendid knowledge in areas of Centralized Operations, Process Mapping, Process Documentation, Vendor Management, Process Re-engineering, Operational Risk & Compliance, Quality Control, Customer Service, Continuous Improvement (CPI), Project & Change Management, Strategy, Service Delivery, contributed to the growth of organizations HDB Financial Services Ltd (Subsidiary of HDFC Bank Ltd), Centurion Bank of Punjab Ltd & ICICI BANK LIMITED. Expertise in end-to-end Operations Management encompassing contingency planning, risk management, on-time service delivery, quality excellence (audits & process improvement projects) and cost control. The radical redesign of business processes to achieve dramatic improvements in critical aspects like quality, output, cost, service, and speed. Business process re-engineering (BPRG) aims at cutting down enterprise costs and process redundancies on a very huge scale. Devising and implementing Business Continuity Plan to ensure uninterrupted and smooth business operations; establishing and implementing ‘best practices’ to ensure effectiveness resulting in reduced costs and improved service delivery. Executed business process improvement through the development and implementation of strategic initiatives; functioning as part of the process transition team involving preparation / review process definition & documentation for a process. Provided leadership, training and mentoring to the team of 73+professionals out of which 3 are direct reportees and 70+ are indirect Digital lending implementations, LOS and LMS system development, Defining Target Operating Model, Vendor assessment and Project Management. Goal-driven and energetic forward thinker skilled in translating company business strategy into operational goals with visible metrics; an enterprising leader with excellent interpersonal and analytical skills. Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process operations Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among team members Specialties: Centralized Operations, Process Mapping, Process Documentation, Project Management, Change Management, Requirement Gatherings, Team Management, Loan Management System.