Madhavi Dahanukar

About Madhavi Dahanukar

CXO with a proven track record of driving large scale business transformations by harnessing the power of diversity and building inclusive global teams.** CUSTOMER FOCUSED TRANSFORMATION AND CHANGE: Ramping up and strengthening businesses for 20+ years in Fortune companies across the Consulting, Outsourcing and Digital Technologies landscape. Created value, generated synergies and turned around businesses by embracing the vast potential of Digital, Analytics, AI and Machine Learning, Design Thinking and Excellence Principles. Trusted Advisor creating value by enhancing customer experience and reducing cost.** INCUBATING AND SUSTAINING GLOBAL BUSINESSES: Established large operational centres of excellence from set up to sustainable growth. Country Manager for Philippines, Australia, Americas, Europe, South Africa and India.** INSPIRATIONAL LEADERSHIP: Recognized for leading and motivating large teams, nurturing talent, developing leaders, creating an environment of continuous learning and challenging the status quo.** DIVERSE CAREER PATH: Held leadership positions in General Management, Sales, Strategy, Technology, Human Resources, Business Transformation, Operating Model Development, Operations Management and Business Excellence across a wide range of industries viz. BFSI, E&U, Travel, Transport & Logistics, Healthcare, and Telecommunications, and Business Functions like F&A, Product Design & Development and M&A.** Member of the NASSCOM Regional Council, Pune and the Online Executive Panel at McKinsey & Co.** PASSION AND INTERESTS: Disruptive Digital Technologies and Championing the cause of Diversity and Inclusion in the workplace. Avid Reader and Speaker who loves sharing work and life experiences on topics ranging from Diversity and Inclusion to the positive impact of Disruptive Technologies in our lives as corporate executives and customers. Coach / Mentor to those who’d like to build their careers in a sustainable and satisfying way.

Experience

1. Executive Vice President and Global Head of Operations

   EXL

   Feb 2026 — Present

Education

• Savitribai Phule Pune University

  Bachelor of Commerce (BCom), Accountancy

  1986 — 1991

• Indian Law Society's (ILS) Law College

  Bachelor of Legislative Law - LLB, Multi/Interdisciplinary Studies

  1994 — 1996

Skills

• Analytics
• Relationship Management
• Business Strategy
• Outsourcing
• Management Consulting
• Customer Relationship Management (Crm)
• Management
• Business Process Improvement
• Service Delivery
• Six Sigma
• Credit Analysis
• Vendor Management
• Financial Services
• Crm
• Offshoring
• Risk Management
• Team Management
• Bpo
• Leadership