Madhavi Agnihotri Bhagat
Product Leader @ANZ
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WORK HISTORY
Product Leader @ANZ
Melbourne, AU
I lead the strategy and delivery of Customer Identity & Access Management (CIAM), guiding squads to implement secure, seamless authentication experiences on ForgeRock and Ping Identity platforms. My focus is on protecting customers while enabling frictionless digital banking journeys, with strong alignment to NIST standards, CPS 234, and cyber incident response frameworks to embed resilience and regulatory compliance into product and security practices.As an early adopter of enterprise AI, I drive measurable efficiency across delivery and operations. I led GitHub Copilot adoption across analysis, requirements, design, and test scripting — achieving a 50% productivity uplift and repurposing one FTE to higher-value initiatives. I’ve designed and deployed AI solutions including a Knowledge Management chatbot (Microsoft Copilot Studio), a Python-based small language model for Security CoE policy validation, and a repository-aware Technical Analyst Agent leveraging GitHub Copilot Agent for automated codebase and architecture insights. I’ve also built prototypes for vulnerable customer management using Python, Streamlit, Claude Haiku, and Figma AI for explainable dashboards, alongside API standards automation (Swagger) and ServiceNow workflow enhancements. Recognised for prompt engineering excellence, I’m a winner of the enterprise “Promptober” award for generating Gartner-style executive reports using Copilot, consistently focusing on scalable, responsible AI adoption backed by strong business cases.
EDUCATION
APMG International
PRINCE2 Practitioner, Project Management
PMI
PMP, Project Management
Visvesvaraya Technological University
BE, Computer Science
Stanford University Graduate School of Business
Certificate of Innovation and Entrepreneurship, Innovation
SKILLS
ABOUT MADHAVI AGNIHOTRI BHAGAT
IT Leader with 19+ years of experience delivering digital customer experiences, Applied AI solutions, and large-scale technology transformation across Banking, Financial Services, and Technology sectors in Australia, the US, and India.I operate at the intersection of product strategy, deep technical expertise, and organisational change leadership—turning complex ideas into scalable, customer-centric solutions. Over the past year, I’ve moved beyond AI pilots to systematically embed AI across product, delivery, operations, and governance workflows—driving measurable business impact and operational excellence.My experience spans Customer Identity & Authentication, digital banking, and end-to-end solution architecture, with a strong track record of leading agile transformations, AI-driven frameworks, product strategy, and complex program delivery.Recently Certified in Applied Generative AI Specialization from the University of Michigan.Core Expertise:Product Management | Enterprise AI | Digital Customer Experience | Identity & Access Management | Agile Delivery
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