Madhav Pai

About Madhav Pai

Currently serving as a Presales Engineer – Modern Workplace at SoftwareOne, I bring over…

Experience

1. Technical Project Manager Modern Workplace (M365 & Azure) Solution Architect & Delivery Lead

   Crayon

   Sep 2025 — Present · IN

   I am a Senior Technical Project Manager – Modern Workplace (M365 & Azure) at Crayon Software Experts India Pvt Ltd, specializing in delivering complex, business-critical technology projects. With over all 21+ years of experience in Microsoft 365, Exchange, Intune, Azure Active Directory, and Cloud Architecture, I align technical solutions with organizational strategy and measurable outcomes.My role combines project leadership, solution architecture, and delivery services expertise. I have led projects across industries, ensuring seamless migrations, workplace enablement, and secure collaboration. At Crayon, I manage the full lifecycle of Modern Workplace & On-Premises projects, including:Project Delivery & Governance – Charters, Gantt plans, RACI matrices, risk registers, dependency trackers, and RAG reporting.Solution Design & Implementation – M365 deployments, Exchange Online migrations, Intune rollouts, Azure AD integrations, and licensing optimization.Customer Engagement & Leadership – Workshops, architecture diagrams, stakeholder discussions, and project sign-offs.Service Delivery & Operations – Partner/vendor management, team coordination, adoption support, and long-term value delivery.I believe true digital transformation is not just technology—it’s about enabling people and processes to thrive. My approach is positive, agile, and outcome-focused, ensuring customer confidence and long-term relationships.I am committed to scaling my expertise into broader Service Delivery and Program Management leadership roles, continuing to drive workplace modernization, cloud adoption, and enterprise transformation at scale.

Education

• Sikkim Manipal University - Distance Education

  Master of Science (MS)

Skills

• Business Analysis
• Itil
• Java Enterprise Edition
• Microsoft Exchange
• Requirements Analysis
• Cloud Computing
• IT Service Management
• Team Management
• Active Directory
• Windows Server
• Disaster Recovery
• Vendor Management
• Virtualization
• Solution Architecture
• Servers
• Service Delivery
• Management
• IT Operations
• Data Center
• Microsoft Technologies
• Project Management
• Pre-Sales
• Vmware
• Outsourcing
• IT Strategy
• Enterprise Architecture