Madhav Mohan

About Madhav Mohan

Through excellent demonstrated sales performance that also required developing stronger…

Experience

1. Senior Analyst

   Barclays

   May 2022 — Present · Delhi, IN

   As a Senior Analyst my primary responsibility focuses on the Client Maintenance Process that involves supporting routine servicing of accounts. Overall, my work includes:Serve as Point of contact for servicing requests of clients such as Standing Order, Direct Debits, Authority to Debit or Credit requests, MT103, Mandate Information Requirement, Debit Authority Scam/Fraud etc. Provide expert support and advice to clients and colleagues on bank’s processes and proceduresFacilitate cases of Debit Authority Scam/Fraud in accordance with the Bank’s procedure and guidelines.System Attestation Single Point of Contact (SPOC) for the department.Support the Team Lead in investigating the fraud cases and prepare the report.Adhere to operational rigor and compliance principles to set up, amend, cancel /indemnify Client’s Standing Order and Direct Debit and other requests Undertake all necessary compliance testing for the services providedMaintain accurate records, adhere to data protection principles, and generate transaction reports such as MT 103 SWIFT report, Mandate Information Requests.Work on various web-based reporting systems such as SIEBEL, SRS, Full Serve, Salesforce, QMS [Query Management System]Undertake the Service Level Agreement cases and the time critical cases for prompt responses to the clients.Serve as core member of the Colleague Engagement team for designing and implementing work-life balance activities such as quizzes, townhalls, games, festive events etc.Handle and process the MT103 queue as core along with other queues such as Standing Order, Direct Debits, Authority to Debit or Credit requests, Mandate Information Requirement, Debit Authority Scam/Fraud etc. Prepared Process Maps related to the Debit Authority Scam/Fraud queue, which includes detailed analysis of how to process the case.Part of TC36 Strategy Pillar, for preparing MI along with other team members.

Skills

• Research
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Market Research
• Management