Madhav M Malhotra
Sr VP and Head -home Care Operations @Jio
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WORK HISTORY
Sr VP and Head -home Care Operations @Jio
Mumbai, IN
Head of Home Care operations pan India for the Jio Home products - JioFiber,Airfiber, Cloud based products and services. Managing Customer Operations and experience across Customer Lifecycle encompassing with high focus on Customer VOCs including Customer Onboarding, Use-Network Experience, Billing and Payment, Care operations and Renewal & Recharge with key focus on Devices and OTT experiences
EDUCATION
Northwestern University - Kellogg School of Management
Executive Program-Operations Management, Digital Strategy
Thapar Institute of Engineering & Technology
Bachelor of Engineering - BE, Instrumentation, Mechanical , Industrial Engineering
MIT Sloan School of Management
Executive Program- Artificial Intelligence: Implications for Business Strategy , Artificial Intelligence
IMI Delhi
Post Graduate International Management Program, Marketing & International Marketing Management, General Management
SKILLS
ABOUT MADHAV M MALHOTRA
CX and business transformational leader with experience in building businesses from scratch, delivering high impact digital and business transformational programs, creating & leading hyper collaborative CX teams, delivering revenue targets from identified enterprise accounts leveraging demonstrated CX leadership. Agile leader with a right balance of strategy and execution with proven ability in hyper competitive Indian as well as international environment for delivering exceptional results.Passionate CX leader with deep understanding of service design both for B2C and B2B with the right blend of men and technology applications.Top 50 Most Impactful Customer Experience Professionals in Asia(2019), winner of Service Innovation Award from Voice & Data and best CX strategy FY 2019 for successful delivery of CX transformationalprograms and initiatives.
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