Madhav Bhardwaj

About Madhav Bhardwaj

With 16+ years of experience in enterprise IT infrastructure, I specialize in driving digital transformation through Microsoft 365, Unified Communication, Contact Center platforms, and cloud-first strategies. Currently working as a Senior IT Architect at Aon, I lead strategic architecture for collaboration, end-user experience, and communication systems across large-scale, regulated environments.I bring a unique blend of technical depth and business acumen, backed by an Executive MBA from IIM Lucknow. My role goes beyond designing systems — I align IT with business outcomes, improve operational resilience, optimize cost, and lead cross-functional teams in delivering workplace transformation initiatives. Core Strengths:Leading global M365 & UC transformation initiatives (Teams, Exchange Online, Intune, Voice)Architecture for hybrid cloud infra, voice gateways, IP telephony, compliance recording, and CCaaSVendor & stakeholder management across APAC, EMEAContact Center design and integration with Microsoft Teams, Genesys, Amazon ConnectDriving modernization of workplace technology with measurable impact on efficiency and costTeam leadership, governance frameworks, and service reliability

Experience

1. Digital Workplace Leader Sr IT Architect

   Aon

   Jul 2014 — Present

   Directed end-to-end enterprise IT infrastructure strategy encompassing End User Services, Microsoft 365 suite (Exchange, Teams, SharePoint, OneDrive), Unified Communications, and IT Security- Led a cross-functional global team of 8 engineers and specialists, driving service excellence, operational efficiency, and technology modernization initiatives- Oversaw delivery and governance of Microsoft 365 services, implementing policies for Teams Voice, Exchange Online Protection, compliance retention, and secure collaboration- Established and enforced IT security frameworks, including conditional access, data loss prevention (DLP), and identity governance for cloud and hybrid environments- Championed Unified Communications roadmap—integrating Direct Routing, regional SBCs, and global voice infrastructure with Microsoft Teams, enhancing reliability and user experience- Implemented and managed AvePoint Cloud Governance to automate Microsoft 365 lifecycle management, ensuring compliant provisioning, access control, and retention policies- Utilized Nexthink to monitor, analyze, and improve digital employee experience by identifying performance issues, application bottlenecks, and endpoint anomalies- Spearheaded IT infrastructure and workplace transformation programs, managing budgets exceeding $10M, optimizing vendor contracts, and delivering significant OPEX savings- Directed IT audits, risk assessments, and compliance reviews across infrastructure and end-user computing platforms to meet internal controls and regulatory standards- Fostered collaboration with business leaders to align infrastructure strategy with enterprise objectives, enabling secure, scalable, and high-performing workplace environments.

Education

• UPTU

  Bachelor’s Degree, Electronics and Communications Engineering

  2004 — 2008

• Indian Institute of Management, Lucknow

  Senior Leadership Programme

Skills

• Cisco Uccx
• Switches
• Cisco Ip Telephony Design
• Troubleshooting
• Cisco Voip
• Eigrp
• Cisco Routers
• Routers
• Ccna
• Bgp
• Mpls
• Cisco Call Manager
• Cisco Technologies
• Ccnp