Madhangi Thiagarajan
Service Delivery Manager @Morgan Stanley
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WORK HISTORY
Service Delivery Manager @Morgan Stanley
Montreal, QC, CA
Facilitated Agile practices and guided teams in adopting the Scrum framework.• Transitioning from ScrumBan to improve efficiency and team performance for M365 products and Video Conferencing products teams• Led sprint ceremonies, including planning, daily stand-ups, reviews, and retrospectives, ensuring alignment with project goals and delivery timelines.• Collaborated with stakeholders to prioritize backlogs, set realistic goals, and manage expectations.• Implemented effective KPIs and utilized retrospectives to drive an 80% improvement in team performance.• Removed impediments to streamline workflows and fostered a culture of accountability and continuous improvement.• Proficient in managing cross-functional teams, including O365 support and SAP, while scaling Agile practices using the SAFe framework• Improved team skills and sprint velocity by implementing lessons learned from sprint retrospectives.• Coached the team in collaboration with the Product Owner to understand the vision and goals of the project for each sprint.•Coached team members on agile methodologies to improve collaboration and productivity.
EDUCATION
Anna Adarsh College For Women
Bachelor of Science - Bsc , Physics
Arunai Engineering College
Master of Computer Applications - MCA, Computer Science
ABOUT MADHANGI THIAGARAJAN
As a certified Scrum Master, I am passionate about driving Agile transformations and fostering high-performing teams. With expertise in orchestrating Agile ceremonies, streamlining product backlogs, and promoting continuous improvement, I empower teams to deliver exceptional results.I thrive on collaboration, working closely with stakeholders to define clear goals and align deliverables with organizational priorities. My focus on communication and teamwork ensures seamless execution and consistently exceeds expectations.Whether it\'s enhancing project delivery or driving innovation, I am dedicated to creating value and enabling success in every initiative I lead.
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