Madhana Gopal
🚀 Building Hyper Launch | Operations Management, Learner Success Delivery
- Role
- Lead Support Advocacy at Hyper Launch
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Madhana Gopal
I am committed to delivering outstanding customer service and promoting student…
Experience
Lead Support Advocacy
Mar 2024 — Present · Chennai, IN
Designed and implemented a comprehensive post-sale process for B2A and B2C verticals, enhancing customer retention.2. Partnered with the product team to define the scope and requirements for the GamoCode platform, contributing to its development.3. Developed and managed delivery plans for multiple B2A engagements, ensuring timely execution and client satisfaction.4. Collaborated on creating tailored sales proposals for B2A clients, supporting the sales team in delivering effective pitches.5. Worked with instructors to develop and refine curriculum content, keeping it aligned with industry trends in Full Stack Development.6. Assisted in recruiting and onboarding trainers, aligning them with the appropriate B2A programs based on expertise.
Education
Panimalar Polytechnic College
Diploma of Education
2010 — 2013
Sri Venkateswara College of Engineering
Bachelor of Engineering (BE)
2013 — 2016
University of Madras
Master of Business Administration - MBA
2020 — 2022
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