Madhan Prasanth M

About Madhan Prasanth M

I am a Systems Engineer at Infosys with 4 years and 8 months of overall IT experience, having joined the organization on 22 July 2021. Since 15 November 2021, I have been working on the Kmart Australia project, where I support large-scale, dynamic, business-critical applications in a fast-paced production environment.My role is a blend of application support and development, involving overnight and weekend production support to ensure system stability, reliability, and uninterrupted business operations. The project is primarily based on.NET and Python, with my major contributions focused on Python automation, backend analysis, and operational efficiency improvements.Key Responsibilities & ExperienceDeveloping Python automation scripts for Control-M jobs, bulk updates, and operational tasks.Handling job failures, overnight monitoring, and proactive issue resolution.Performing backend database analysis and updates using SSMS and DBeaver.Debugging.NET backend code and analyzing complex application issues.Backtracking and analyzing SQL stored procedures for root-cause analysis.Executing bulk updates safely using Python scripts with proper validation.Conducting regression testing post-deployment to ensure system integrity.Supporting production incidents, user-raised cases, and service requests.I regularly collaborate with Australia-based business users, providing clear communication, timely updates, and effective resolutions. I am experienced in end-to-end incident and request management using ServiceNow and Jira, ensuring SLA adherence and customer satisfaction.Tools & TechnologiesLanguages: Python.NET, SQL,AWS: S3, Lambda, Batch Jobs, SQS, CloudWatch, RDS, RFC connectivity.Dev & Ops Tools: Control-M, GitHub, Postman, SSMS, DBeaver.Monitoring & Collaboration: PagerDuty, SlackProcess & Documentation: ServiceNow, Jira, Confluence, Excel.I am known for being reliable, proactive, and supportive, always willing to take ownership during critical production issues and assist teammates when needed. I enjoy working in environments that demand strong analytical thinking, automation, continuous improvement, and operational excellence.

Experience

1. System Engineer

   Infosys

   Apr 2024 — Present · Mangaluru, IN

   Worked as a Systems Engineer supporting enterprise retail systems and supply chain operations.Managed and monitored batch jobs using Control-M in on-prem and scheduled environments.Investigated and resolved job failures, data flow issues, and production incidents within SLA.Supported DSS (Decision Support System) data flows and extracts.Analyzed issues related to SchedRcpts, POs, regionalization, and country code changes.Coordinated with upstream/downstream teams, vendors, and business users for issue resolution.Performed root cause analysis (RCA) and implemented permanent fixes.Handled manual data validations and corrections when system updates failed.Worked with Linux/Unix servers for file handling, folder structure fixes, and permissions.Automated repetitive operational tasks using Python scripts to improve efficiency.Created and maintained operational documentation and SOPs.Actively involved in production support, deployments, and post-release validation.Recognized for ownership, quick turnaround, and consistent delivery.

Education

• Alagappa University

  Master of Computer Applications - MCA

• KGiSL Institute of Technology

  Bachelor of Science - BS, Computer Science