Madhan Muthukumarasamy
Ccaas || Nice InContact || Genesys Cloud || AWS || Cyara Automation Tool.
- Role
- Implementation Engineer at Infosys
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Madhan Muthukumarasamy
3 Years of experience in Implementation and Support on Nice InContact.CIP CORE certified, Experience in migrating Genesys/Avaya Call flows to Nice CX-One Platform.Hands-On Experience in developing end to end Complex ACD call flows in Studio.Experience in implementing CXOne API\'s & Automation using API\'sExpertise in Providing IVR and ACD Support, building Studio Scripts for various Banking & Insurance Clients.Good knowledge in Implementing REST API\'s.Having Basic Knowledge in Nice Personal Connection & Salesforce Integration.Worked in testing IVR Call Flows with Cyara Automation Tool.Experience in AWS Resources like Cloud formation, Lambda functions, Code Build etc,Hands on experience in consuming Nice In contact API\'s using Python.
Experience
Implementation Engineer
Sep 2025 — Present · Sydney, AU
Education
Sri Krishna Arts and Science College
Bachelor of computer Applications, Computer Science
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