Madelyn Micevych

About Madelyn Micevych

I approach my work with empathy, putting myself in my customers\' shoes to provide the best guidance and support. As a self-starter, manager, and owner, I take initiative and drive projects to successful outcomes. My communication skills, both written and verbal, enable effective collaboration and clear information sharing. I bring extensive experience within the Ecommerce & ERP space, working with platforms such as NetSuite, Shopify, BigCommerce, Amazon, as well as many more B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, and SaaS connectivity solutions.

Experience

1. Senior Solution Architect

   Pipe17

   Jan 2025 — Present · Salt Lake City, UT, US

   As a Solution Architect at Pipe17, I play a pivotal role in delivering exceptional customer experiences from pre-sales, customer onboarding, and post-sales support. I take ownership of our customers\' requirements and challenges from start to finish, ensuring their success with our platform.Key Responsibilities:Provide expert technical guidance, leveraging best practices and deep product knowledge to help customers optimize their use of Pipe17 and other integrated systems.Collaborate with internal stakeholders (Engineering, Product, Sales) to align customer goals, provide valuable insights, and enhance product features to keep up with evolving business processes.Lead multiple projects at a time, serving as an expert in solution design, development, and troubleshooting.Coach and educate customers, driving adoption of Pipe17 and empowering them to maximize its functionality.

Education

• Washington University in St. Louis

  Bachelor's Degree, Double Major - Economics, International & Area Studies