Maddie Swanson
Operations Supervisor @Snapdocs
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WORK HISTORY
Operations Supervisor @Snapdocs
EDUCATION
Illinois State University
Bachelor of Applied Science (B.A.Sc.), Family and Consumer Sciences/Human Sciences
SKILLS
ABOUT MADDIE SWANSON
I’m an Operations Support Manager with 8+ years in fast-paced, start-up tech environments, where I thrive on building efficient, scalable processes. My experience spans vendor management, workforce forecasting, and designing quality assurance programs that drive measurable results.I’m skilled at improving KPIs, creating scalable SOPs, and leading cross-functional initiatives that boost efficiency and reduce costs. I’ve trained large teams, implemented new systems, and used data-driven insights to optimize performance and provide exceptional customer experience in 24/7 support environments.Reach out and I\'d love to send over my resume! Outside of work, you’ll find me biking around Denver or treasure-hunting in vintage shops.
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