Madeline Loperena

About Madeline Loperena

With over eight years of experience in service delivery and account management, I am a Services Program Manager at ZT Systems, a leading provider of custom server solutions. I hold an MBA in Technology Leadership and several certifications in EMC, VCE, and credit repair products.In my current role, I ensure continuous customer satisfaction by delivering the highest level of operational services, service management, and improvement in service. I manage all aspects of planning and enablement for new and existing product releases, and serve as the escalation point for critical issues. I also leverage my expertise and credentials to drive innovation and growth for ZT Systems and its strategic clients, such as Synchrony Financial, one of Dell\'s Elite customers. My mission is to provide exceptional service and support to customers, employees, and partners, and to contribute to the success and vision of ZT Systems.

Experience

1. Services Program Manager- Npi

   ZT Systems

   Jul 2020 — Present · Secaucus, NJ, US

   Delivers the highest level of operational services, service management, and improvement in service to ensure continuous customer satisfaction. It is a client facing role and requires establishing and satisfactorily managing client and employee expectations.o Delivers the highest level of operational services, service management, and improvement in service to ensure continuous customer satisfaction. o Client facing role which requires establishing and satisfactorily managing client and employee expectations.o Responsible for managing all aspects of planning and enablement in ensuring that the appropriate Support Delivery Team is ready to support all existing and new product releases NPI. o Serve as escalation point for the Services Organization on anything affecting Field Readinesso Oversee and organize activities, making sure that program goals are in alignment with business objectives. o Serve as manager of the projects and services offered by the organization. o Ensure continuous Services Process Improvement. o Skills in project management, customer service, and strong communication skills.o Manage logistics and support multiple events and programs simultaneously.o Coordinate contract, technical and logistics specialists to achieve customer satisfaction.o Participate in the overall strategy and development of installation plans, programs, and procedures to accomplish technical tasks.o Develop strategic plans for implementation of QA and project management while implementing tactical changes within pilot projects.

Education

• New York Institute of Technology-Old Westbury

  MBA

  2005 — 2007

Skills

• Program Management
• Cloud Computing
• Vendor Management
• Software Documentation
• Solution Selling
• Storage
• Consulting
• Security Clearance
• Salesforce.com
• Virtualization
• Trading Systems
• Training
• Vmware
• Product Management
• Professional Services
• Enterprise Software
• Data Center
• IT Service Management
• IT Strategy
• Strategy
• Disaster Recovery
• Managerial
• Business Development
• Leadership
• Solaris
• Networking
• Management
• Project Management
• Risk Management
• Nas
• Business Analysis