Lynn Murphy

About Lynn Murphy

As a Senior Customer Success Manager, I manage complex enterprise accounts where I develop and manage strategic programs to enable organizations to achieve rapid ROI and maximum benefit from complex, multi-product enterprise software. I specialize in complex, multi-product enterprise software that includes SaaS-based data analytics and AI/ML learning solutions.I created Information Builder’s first customer success program that consistently realized $500K in annual revenue and was adopted as its post-sales support model. A large part of my success lies in the customer success programs I developed that increased software adoption by greater than 30% and grew revenue 15% on average, y-o-y. I also managed Cloud-based training to include more diversified training options, resulting in a 30% increase in customer satisfaction. By collaborating with senior management and technology users, I made certain to understand their business goals and challenges and conducted on boarding and success programs including health checks that contributed to customer satisfaction and a consistent 75% retention rate.I earn each account by helping organizations achieve rapid ROI and growth by educating them on product benefits - aligning people, processes and systems that drive customer success and growth.In recognition of my having secured $1.5M in new software business and $1M in professional services accounts with Fortune 500 companies that included Charles Schwab, The San Francisco Chronicle, AT & T and The Gap, I was twice named Customer Support Manager of the Year for customer success, retention and growthMS Office: Excel, Outlook, PowerPoint, Word; Salesforce; Zoom; WebEx; Slack; WebFOCUS; iWay/OmniGen

Experience

1. Customer Success Manager

   Pure Storage

   May 2022 — Present · San Francisco, CA, US

Education

• University of Oregon

  Master of Science - MS

Skills

• Software Development
• Customer Marketing
• Solution Selling
• Crm
• Employee Training
• Salesforce.com
• Sales Enablement
• Program Management
• Data Warehousing
• Customer Retention
• Professional Services
• Customer Service
• Business Analysis
• Sales
• Lead Generation
• Vendor Management
• Customer Support
• Training & Development
• Customer Insight
• Business Intelligence Tools
• Business Alliances
• Business Intelligence
• Requirements Analysis
• Cloud Computing
• IT Strategy
• Integration
• Account Management
• Marketing Strategy
• Customer Engagement
• Analytics
• Strategic Partnerships
• Strategy
• Software Industry
• Program Development
• Management
• Training
• Customer Satisfaction
• Direct Sales
• Data Integration
• Leadership