Madeline Garcia
Benefits Specialist @Washington State Health Care Authority
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WORK HISTORY
Benefits Specialist @Washington State Health Care Authority
Experience providing training and shadows for peers.• Maintains a high level of confidentiality with clients/providers during phone calls, emails, and reviewing documents/letters provided by clients/providers. • Independently analyses applications, processes forms, and determines initial and ongoing eligibility for healthcare programs. • Supports peers by interpreting complex procedures therefore building trusting and collaborative relationships. • Utilizes research and analysis to problem solve complex cases for clients. • Learned multiple inter-dependent electronic systems.• Skilled in accurately logging and tracking sensitive information.• Proficient in Microsoft Word for document creation and editing, SharePoint, and Outlook for email correspondence and calendar coordination.
EDUCATION
Western Washington University
Bachelor of Science - BS
ABOUT MADELINE GARCIA
Human Resources assistant with 4.5+ years of experience providing strong communication…
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