Madeline Flynn
Customer Success Manager - High Touch @ Sophos | IT & Business Strategy Alignment
- Role
- Customer Success Manager - High Touch at Sophos
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Madeline Flynn
As a Customer Success Manager - High Touch at Sophos, I manage a portfolio of 25+ enterprise clients, contributing to over $10 million in annual recurring revenue. My focus is on fostering value, retention, and growth for our clients by aligning IT solutions with business strategies and addressing customer needs effectively. With significant experience in customer success and account management across the software and cybersecurity industries, I specialize in customer escalation management and strategic initiatives that enhance relationships and business outcomes. Motivated to deliver impactful solutions, I am dedicated to driving collaboration and enabling success for our clients.
Experience
Customer Success Manager - High Touch
Apr 2025 — Present · Indianapolis, IN, US
Managing a book comprised of 25+ Enterprise customers, totaling over $10 million in ARR, driving value, retention, and growth.
Education
University of Dayton
BACHELOR, Commuication & Marketing
2014 — 2017
Carmel High School
Honors Graduate
2010 — 2014
Skills
- Sales
- Communication
- Interpersonal Skills
- Microsoft Word
- Team Leadership
- Public Speaking
- Non-Profit Volunteering
- Active Listening
- Powerpoint
- Problem Solving
- Social Media
- Creative Writing
- Social Psychology
- Conflict Resolution
- Child Development
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