Madeline Roman-Diaz

Manager of Patient Experience @Baptist Health

Leading, executing, implementing, analyzing, reporting, and evaluating targeted patient experience improvement. Provides guidance to the patient experience partners and specialist who support operating units and department teams. •Manages team onboarding, hiring, training, workload & performance evaluations, conducting professional development plans. •Manages a team of of professionals focused on supporting projects, initiatives and improvement efforts. • Develops revenue and/or expense budgets. • Oversees administration and management of various programs. •Collaborates with performance improvement teams and department leaders to develop and execute a PX action plan both system wide and local projects based on the PX framework. •Participates in all PX strategic planning, budgeting, and cost analysis activities.