Madeline Farag

About Madeline Farag

Assistant Branch Manager in Trustco bank overseeing the efficient operation of the branch to ensure all operational functions as mortgages, IRA services and personal banking products and services are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. Supervises head teller and tellers in the manager’s absence. Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success, and manages customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue. Also Worked as Operation Assistant Manager in HSBC Bank in Egypt, in Global Trade and Receivable Finance, where I am responsible for providing a high level of customer service by processing Trade and Receivables Finance transactions within the service level parameters, minimizing operational risk by applying a high degree of attention and ensuring accuracy. Also have experience and background in International Trade, working knowledge of ICC Publications UCP600. Also awareness of the trade facilities and customer trade cycles, and Documentary Credits and of internal control procedures. Passionate about learning business concepts and possess the ability to handle work pressure and have the ability to make decisions, meet/ exceed goals. Flexible to work in any environment as required. Possess strong commitment to team environment, also Ability to work independently in a fast-paced environment. I have also worked as Computer Science Teacher & Social Media Moderator with 8+ years’ experience in social media marketing and managing trend-aware on various platforms.

Experience

1. Assistant Branch Manager

   Trustco Bank

   Jul 2023 — Present · US

Education

• Helwan University Cairo

  Bachelor of Science - BS, Business Information System, 2.84