Madeline Komo

Director of Operations @Restore Hyper Wellness

Miami, FL, US

Lead and manage aspects of operations for a social e-commerce platform in the startup phase, overseeing both the backend functions and customer-facing operations to ensure business objectives are met.• Develop and implement comprehensive project plans that include resource allocation, task assignments, and project milestones to drive operational efficiency.• Actively manage project risks and issues throughout the lifecycle of multiple concurrent projects, ensuring timely resolution to keep operations on track.• Successfully lead cross-functional teams and manage multiple stakeholder groups, ensuring alignment on business goals, project scope, and deliverables.• Build and maintain partnerships with key internal and external stakeholders to streamline operational workflows.• Take the lead in running training programs, collecting, and analyzing data to evaluate training effectiveness and continuously improve operational processes.• Provide regular status reporting to executive leadership, highlighting key performance metrics, progress toward milestones, and any risks or issues.• Drive continuous improvement by independently identifying process bottlenecks and implementing solutions that increase efficiency and productivity.• Demonstrated strong negotiation skills by working with vendors, partners, and service providers to optimize costs and operational outcomes.

University of Colorado Boulder

Bachelor's degree, Business Administration and Management, General