Madeline Bossi
Ux Researcher @Internal Revenue Service
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WORK HISTORY
Ux Researcher @Internal Revenue Service
Philadelphia, PA, US
IRS chatbot UX research lead, supporting IRS chatbot with 3+ million annual users. Established chatbot research program and led research to improve experiences with IRS digital communication tools.• Iteratively identified research needs, independently and collaboratively planned and executed 13+ qualitative and quantitative studies, synthesized and analyzed data, and created and shared reports and presentations, resulting in increased buy-in from executive leadership to fast track chatbot research, design, and development.• Applied diverse research methods in-person and remotely (individual and group interviews, usability studies, contextual inquiries, surveys) and used findings to develop a UX strategy for IRS digital communications.• Collaborated with researchers, designers, product managers, data scientists, and business leaders to understand business needs, align on research goals, and implement UX recommendations, unlocking 5 strategic partnerships to promote unified chatbot strategy across the IRS.• Mentored teammates on efficient note-taking, effective data visualization, and usability testing of linguistic content.• Received 2 awards recognizing research and training contributions within the Online Services Division.
EDUCATION
University of California, Berkeley
Doctor of Philosophy - PhD, Linguistics
University of California, Berkeley
Master of Arts - MA, Linguistics
Pomona College
Bachelor of Arts (B.A.), Linguistics and Cognitive Science; French
SKILLS
ABOUT MADELINE BOSSI
PhD linguist, educator, and researcher with 2+ years of teaching experience across ages (3-22 years old). Aiming to use my linguistic training, experience with culturally sensitive teaching and collaboration, and data analysis skills to promote learning in elementary school.
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