Madeleine Saylor
Customer Experience Manager
- Role
- Customer Experience Manager at ProspectBase
- Location
- Cambridge, MA, US
- LinkedIn followers
- 500 followers
About Madeleine Saylor
Current Position: Customer Experience Manager at ProspectBase USA LLC. Previous…
Experience
Customer Experience Manager
May 2025 — Present
Lead the setup and operational execution of display advertising and lead generation campaignsWorked closely with clients, sales team and marketing ops team to optimize strategies and ensure timely implementation of campaigns for B2B advertiser clients.Generated comprehensive reports throughout campaign lifecycles, offering valuable insights to the Customer Experience team to enhance client retention.Developed expertise in ProspectBase\'s integration capabilities, particularly in lead delivery and other client integrations.Acted as a liaison between client expectations and internal system capabilitiesParticipated in onboarding calls with clients to grasp their specific needs and objectives.
Education
Concordia University
BA Anthropology, Anthropology
2017 — 2019
American University
International Relations
2015 — 2016
Skills
- Powerpoint
- Microsoft Office
- Leadership
- Research
- Public Speaking
- Microsoft Powerpoint
- Management
- Microsoft Word
- Customer Service
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