Madeleine R.
Manager-systems Operations Center (Soc) @United Airlines
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WORK HISTORY
Manager-systems Operations Center (Soc) @United Airlines
Newark, NJ, US
EDUCATION
Central Piedmont Community College
International Business Criminal Justice
ABOUT MADELEINE R.
With over 30 years of experience in aviation operations management, I currently serve as Manager of the Systems Operations Center (SOC) at United Airlines. In this role, I facilitate coordination and communication for flight operations and customer service issues across the network, ensuring safety, operational efficiency, and regulatory compliance. My expertise spans mentoring, logistics management, and operating systems, which I leverage to collaborate with cross-functional teams, including pilots, flight attendants, dispatchers, and ground staff. At United Airlines, I actively contribute to fostering growth by mentoring others through company-led initiatives, including programs like Kinnect. I bring a strong background in managing customer service challenges, navigating TSA and US Customs policies, and adhering to IATA standards for dangerous goods. My commitment to the airline industry is reflected in my dedication to enhancing operational excellence and delivering exceptional customer experiences.
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