Madelaine Sebial
Customer Success Manager @Stravito
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WORK HISTORY
Customer Success Manager @Stravito
Paris, FR
EXPERIENCE HIGHLIGHT: Dedicated Customer Success Manager for Danone Global in Paris, France |o Led onboarding and training to drive product adoption and time-to-value.o Built strong client relationships to increase satisfaction and retention.o Monitored account health and proactively resolved issues.o Collaborated cross-functionally with Sales, Product, and Support teams.o Collected feedback and advocated for customer needs internally.o Assisted with identifying upsell and cross-sell opportunities to support revenue growth.o Tracked success metrics (e.g. NPS, churn, usage) and reported insights.o Delivered customer education via webinars, guides, and 1:1 sessions.
EDUCATION
IÉSEG School of Management
Master of Business Administration - MBA
Ateneo de Manila University
AB European Studies
ABOUT MADELAINE SEBIAL
Customer Success Manager in the SaaS and tech space, with an MBA and a background in brand marketing. Brings a unique blend of creative insight and analytical thinking to support customer goals, improve product adoption, and strengthen long-term relationships. Focused on building trust, simplifying complexity, and encouraging collaboration across teams.
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