Maddy Rieman
- Role
- Director of Customer Success at Cerkl
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Maddy Rieman
From Cerkl’s second hire to Head of Customer Success, I’ve spent nearly a decade helping…
Experience
Director of Customer Success
Oct 2017 — Present
Dedicated to a customer-centric approach, I manage our Customer Support and Customer Success teams to strive for the highest level of proactive and personalized service for our enterprise and self-service partners. We only succeed when our partners succeed. As the Director of Customer Success my role includes: • Building scalable operations and directing the customer success team. • Developing and implementing a comprehensive customer success and onboarding strategy. • Creating, integrating and implementing new software to increase the productivity and efficiency for both partners and my own internal teams. • Launching and building a progressive renewal strategy to increase customer retention & satisfaction throughout the entire customer lifecycle. • Constantly analyzing and iterating each process to better serve the needs of our many partners and the growth of the business. • Encouraging Customer Sucess & Customer Service teams to strengthen their individual impact.
Skills
- Sewing
- Time Management
- Teamwork
- Communication
- Leadership Development
- Project Planning
- Community Outreach
- Microsoft Word
- Google Adwords
- Advertising
- Google Analytics
- Microsoft Excel
- Landing Page Optimization
- Sales
- Editing
- Communication Skills
- Fashion Design
- Customer Service
- Public Speaking
- User Experience
- Microsoft Office
- Spec Process
- Social Networking
- Usability
- Sketching
- Logility
- Illustrator
- Self-Starter
- Social Media
- Webpdm
- Leadership
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