Maddy Chronis
Former Student-Athlete at Winthrop University
- Role
- Guest Services Supervisor at Whitewater
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Maddy Chronis
Young, passionate sport professional interested in Sponsorships & Partnership Activation!…
Experience
Guest Services Supervisor
Jul 2025 — Present · Charlotte, NC, US
Supervised daily Guest Services operations, including pass sales, equipment rentals, Outfitters retail, and activity check-in.Trained and coached staff on guest interaction, safety policies, and harness fitting procedures for climbing, zip-line, and ropes course activities.Oversaw safe fitting, inspection, and adjustment of harnesses/helmets; ensured guests understood safety protocols before activities.Resolved guest concerns quickly and effectively to maintain a positive visitor experience.Managed team scheduling, shift coverage, and field-based performance to ensure efficiency during peak volume.Assisted with opening/closing procedures, large-scale public events, and seasonal operations.Maintained compliance with safety standards while fostering a welcoming and guest-focused environment.
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