Maddu Saritha
Customer Support Specialist @Sniper Systems And Solutions Pvt. Ltd
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WORK HISTORY
Customer Support Specialist @Sniper Systems And Solutions Pvt. Ltd
Provided exceptional customer service via phone, email, and live chat, addressing inquiries about products, services, and technical issues.• Resolved customer complaints efficiently and professionally, escalating complex issues when necessary.• Leveraged in-depth product knowledge to accurately answer customer questions and provide helpful information, fostering positive customer experiences.• Maintained accurate customer records within the CRM system (e.g, Zoho CRM), ensuring data integrity through meticulous recordkeeping and interaction logging.• Processed orders and returns following established company procedures.• Stayed current on product knowledge by actively learning about new products, services, and company policies to provide customers with the most relevant information.• Contributed to customer satisfaction by proactively following up with customers after resolving issues and providing additional support.
EDUCATION
APSWR School
High School Diploma
Padmavathi
High School Diploma, MPC
APSWRS Srikalahasthi
Board of secondary education
Padmavathi
Bachelor of Science, Mathematics
Sri Venkateswara University
Master of Science, Electromechanical Instrumentation and Maintenance Technologies/Technicians
ABOUT MADDU SARITHA
Working as Customer support executive at Sniper systems and solutions.• Provided exceptional customer service via phone, email, and live chat, addressing inquiries about products, services, and technical issues.• Resolved customer complaints efficiently and professionally, escalating complex issues when necessary.• Leveraged in-depth product knowledge to accurately answer customer questions and provide helpful information, fostering positive customer experiences.• Maintained accurate customer records within the CRM system (e.g, Zoho CRM), ensuring data integrity through meticulous recordkeeping and interaction logging.• Processed orders and returns following established company procedures.• Stayed current on product knowledge by actively learning about new products, services, and company policies to provide customers with the most relevant information.• Contributed to customer satisfaction by proactively following up with customers after resolving issues and providing additional support.
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