Maddie May
Client Service Consultant II at MetLife
- Role
- Client Service Consultant Ii at MetLife
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Maddie May
MetLife professional with 4+ years of experience managing client and broker relationships, delivering strategic account support, and driving customer satisfaction. Skilled in building strong partnerships, resolving escalations, and executing renewal and retention strategies to strengthen persistency and profitability.
Experience
Client Service Consultant Ii
May 2024 — Present
Manage relationships with over 45 clients (1K+ lives), ensuring satisfaction and loyalty across a diverse book of business.• Partner with a leading regional brokerage firm to deliver tailored solutions and exceptional customer service for our mutual clients while simultaneously building strong broker relationships.• Facilitate recurring calls with brokers and internal teams to align on deliverables, renewals, and client-specific initiatives.• Monitor service performance metrics, and partner with Account Executive to presents results and recommendations to brokers and clients.
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