Madelon H.

About Madelon H.

I lead my clients, and team, to better compete, adapt and win in today\'s hyper-connected marketplace using innovation, strategy, engaging creative, marketing technologies & the right media from concept and launch through lifecycle. If you want to take your business and brand to the next level let’s talk. If you want to engage new customers and keep them - I can teach you how. My Customer Experience “ boot camp “ is the place to start. Creative Thinker & Problem Solver / Brand Marketing Professional / Team Builder / MarTech Subject Matter Expert / Proven Leader / Executive Level Manager / Talent Finder15+ years experience overseeing Account Management, Customer Success, Renewals and Sales teams in a SaaS environments and enterprise legacy on-premise software environments transitioning to cloud (private single-tenant cloud or multi-tenant).Proven ability managing a portfolio of large, enterprise-level clients and selling software solutions to C-suite and high-level executives across a wide array of industries.Experience maintaining and growing broad and deep relationships within customer accounts, particularly with executive management in Marketing and IT.Track record for having a strong client focus and relationship-management skills through good times and challenging times.Expereienced (Know-how) individual/executive to get things done through formal channels and informal networks.Experience working with Telecom, Retail, BFSI, Healthcare, Industrial/Energy-Utilities, Consumer Brands and Hospitality. Global customer experience as well as simply, domestic / North America. Ability to travel as needed, approximately 50%Bonus skillset: I am a Hobbyist Beekeeper and Apiarist. As a small scale Apiary proprietor I provide Ag Bees to property owners who want to have bees and honey production on their property. I provide seasonal BEE RESCUE/REMOVAL services are available upon request. Our Apiary offers real raw farm fresh Texas Honey & Local Goods for sale at and our @ the Farmers Market via our brands Le Petit and Les Ruchers du Madelon. The apiary operations in Llano County were established in 2024.

Experience

1. Global Customer Experience Engagement - Innovator Leader Executive

   HCLSoftware

   Jun 2018 — Present · New York, NY, US

   Global strategic role focused on maximizing customer value, renewal sales and satisfaction. New sales, focused on clients’ achievements ( their business and revenue targets and brand marketing outcomes ). Key metrics - net promoter score, renewal expansions revenue, customer satisfaction, product accolades. My team and I build strong relationships, guide customers through onboarding and adoption, and drive retention and expansion. Our CSEs act as a liaison between customers and internal teams, advocating for customer needs while also promoting the company\'s solutions. Our team is often a source of new product innovations and product direction as well as new business revenue.

Education

• The University of Texas at Austin

  Bachelor of Science (B.S.), Spanish Language and Sociology

• The University of Texas at Austin

  Bachelor of Science, Marketing-Communications & Digital Media

Skills

• Saas
• Web Analytics
• Strategy
• E-Commerce
• Integrated Marketing
• Management
• Sem
• Multi-Channel Marketing
• Mobile Marketing
• Digital Media
• Google Analytics
• New Business Development
• Social Media
• Online Marketing
• Start-Ups Management
• Enterprise Software
• Sales
• Online Advertising
• Interactive Marketing
• Account Management
• Project Management
• Business Development
• Digital Marketing
• Marketing Automation
• Social Media Marketing
• Brand Development
• Product Marketing
• Direct Marketing
• Emotional Intelligence
• Social Networking
• Analytics
• Business Strategy
• Programmatic Media Buying
• Strategic Planning
• Solution Selling
• Start-Ups
• Strategic Partnerships
• Lead Generation
• Customer Acquisition
• SEO