Maddie Goff

Customer Success Manager at Birdeye

Role
Customer Success Manager at Birdeye
Location
Dallas, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Maddie Goff

I\'m passionate about the intersection of technology and wellness—where innovation meets…

Experience

  1. Customer Success Manager

    Birdeye

    Nov 2020 — Present

    Over businesses across all industries trust Birdeye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions.Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements where it counts.With the Birdeye platform, it’s easy to get more feedback, more insights, and more loyal customers!

Education

  • Chapman University

    Integrative Educational Studies B.A.

    2011 — 2015

Skills

  • Management
  • Microsoft Word
  • Human Resources
  • Education
  • Writing
  • Time Management
  • Organizational Development
  • Powerpoint
  • Public Speaking
  • Microsoft Office
  • Event Planning
  • Communication
  • Yoga Instruction
  • Organization Skills

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Maddie Goff — Customer Success Manager at Birdeye in Dallas, TX, US | Unifers