Maddie Goff
Customer Success Manager at Birdeye
- Role
- Customer Success Manager at Birdeye
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Maddie Goff
I\'m passionate about the intersection of technology and wellness—where innovation meets…
Experience
Customer Success Manager
Nov 2020 — Present
Over businesses across all industries trust Birdeye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions.Monitor reviews, social channels, and surveys in one place. Solve problems before they become problems. Promote authentic reviews across the web to reach more prospective customers and drive more traffic. Dive beneath feedback with Natural Language Processing (NLP) insights to uncover root cause driving customer sentiment, and make improvements where it counts.With the Birdeye platform, it’s easy to get more feedback, more insights, and more loyal customers!
Education
Chapman University
Integrative Educational Studies B.A.
2011 — 2015
Skills
- Management
- Microsoft Word
- Human Resources
- Education
- Writing
- Time Management
- Organizational Development
- Powerpoint
- Public Speaking
- Microsoft Office
- Event Planning
- Communication
- Yoga Instruction
- Organization Skills
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