Vidyaranya Maddi

About Vidyaranya Maddi

A seasoned Senior Vice President at Aryaka with over a decade of dedicated service, specializing in SD-WAN/SASE Global Delivery and customer support leadership. With a career spanning more than 25 years in the computer networking & security industry, I have a proven track record of building global organizations from the ground up and playing pivotal leadership roles in startups as well as established enterprises.My expertise lies in fostering a \"customer-first\" culture and driving innovation that keeps pace with the rapid evolution of the industry, all while ensuring alignment with the overarching corporate vision. My responsibilities at Aryaka encompass managing customer POCs, onboarding customers onto Aryaka’s global cloud, infrastructure management of 40+ PoPs, 24x7 monitoring and support for Last-mile, SD-WAN, and SASE business lines.I have been instrumental in influencing the product roadmap, contributing to SLAs, and defining service quality as we advance into the SASE space. Collaborating across functions, I drive projects, define budgets, resolve complex billing challenges, and support company growth. My synergy with the sales community has been pivotal, significantly contributing to securing multimillion-dollar customers and scaling Aryaka from zero customers to a thriving customer base generating over $100+ million in revenue.Working out of India, I lead a talented team of 100+ networking and security professionals with *a focus on customer support, creating a culture of resilience, motivation, and continuous learning*. To further bolster our team\'s expertise, I am spearheading the SEED (Skill Enhancement and Employee Development) program, aiming to empower our key support personnel through a robust LMS platform, a comprehensive training catalog, and streamlined processes.As I step into a potentially more strategic role at the executive leadership table, I am committed to steering Aryaka towards unprecedented growth, fostering an environment where innovation thrives, and continuing to champion the exceptional service our customers expect.Connect with me to explore synergies, share insights, or embark on collaborative ventures that drive forward the future of networking and customer success.

Experience

1. Chief Customer Officer

   Aryaka

   Jan 2025 — Present

Education

• IMEd, Pune

  M.B.A, Business Education

  1994 — 1996

• Maria Montessori Public School

  Higher secondary

  1982 — 1988

• Sri Venkateswara University

  BS, Electronics and Communications

  1990 — 1994

Skills

• Tcp/Ip
• Pre-Sales
• Virtualization
• Start-Ups
• Integration
• Internet Protocol Suite (Tcp/Ip)
• Mpls
• Agile Methodologies
• Management
• Cisco Technologies
• Ethernet
• Leadership
• Test Automation
• Project Management
• Linux
• Testing
• Software Development Life Cycle (Sdlc)
• Solution Architecture
• Cisco Systems Products
• Wireless
• Customer Relationship Management (Crm)
• Cloud Computing
• Ip
• Business Development
• Software as a Service (Saas)
• Software Project Management
• Telecommunications
• Vpn
• Sip
• Unix
• Service Delivery
• Voice Over Ip (Voip)
• Routing
• Software Engineering
• Networking
• Vendor Management
• Network Security
• Virtual Private Network (Vpn)
• Saas
• Voip