Madasu Vamsi Krishna
Technical Lead @Bayer
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WORK HISTORY
Technical Lead @Bayer
Bengaluru, IN
EDUCATION
GITAM Deemed University
Bachelor of Technology - BTech
ABOUT MADASU VAMSI KRISHNA
Hands-on involvement in software solution development, testing, maintenance, and management, specializing in ServiceNow.• Demonstrates a consistent record of driving innovation in technology solutions, significantly improving process efficiency.• Proven ability in leading project teams, mentoring junior members, and offering consultancy for new process designs.• Skilled in reviewing and enhancing solution designs, understanding technology integration and process optimization.• Demonstrates a dedication to personal and professional development, aspiring to contribute significantly to organizational success.• Believes in achieving goals through a positive attitude and resilience, underlining a motivational and inspiring work ethics.• Used ServiceNow Predictive Intelligence combined with GenAI for ticket routing and prioritization, improving SLA compliance.• Developed AI/ML + GenAI-based scripts to analyze CMDB dependencies and recommend asset optimization/decommission strategies.• Implemented GenAI copilots within ServiceNow to support IT agents in drafting resolution notes and troubleshooting steps.• Partnered with stakeholders to evaluate GenAI use cases in ITSM and ITOM, driving adoption and efficiency improvements.• Integrated decommission workflows with CMDB dependency analysis, ensuring no active service impact before asset retirement.
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