Madan Neelam
Fostering Customer Relationships
- Role
- Client Partner at Infosys
- Location
- South Windsor, CT, US
- LinkedIn followers
- 500 followers
About Madan Neelam
A committed individual with multi year hands on experience in the field of Business Process Management. I have donned multiple roles encompassing Portfolio Management, 3rd party Vendor Management, Transitions, Operations and Business Consulting spanning across Payer and Provider domains in the US Healthcare market as a Service Provider. My business focus has been to help my clients achieve process efficiencies in end to end Medical Claims Management, Revenue Cycle Management, Workers Compensation, Provider Credentialing, Provider Data Management, Medical Benefits & Utilization Management, Pharmacy Benefit Management and Member Enrollment.My operational focus has been to work collaboratively with my clients to enhance End Customer Experience as well as Reduce Total Cost of Operations Specialties: Customer Relationship Management, Portfolio Management and Service Delivery
Experience
Client Partner
Nov 2023 — Present · Hartford, CT, US
Education
B. M. S. College of Engineering
MCA
1987 — 1990
Indian Institute of Management, Bangalore
General Managment
Skills
- Business Development
- Operations Management
- Program Management
- Pre-Sales
- Crm
- Team Management
- Employee Relations
- Customer Relationship Management (Crm)
- Service Delivery
- Business Analysis
- Vendor Management
- Call Center
- Business Process Outsourcing (Bpo)
- Business Strategy
- Process Improvement
- Business Process Improvement
- Bpo
- Business Process
- Management
- Global Sourcing
- Transition Management
- Account Management
- Outsourcing
- Mis
- Six Sigma
- Process Consulting
- New Business Development
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