Madan Khichi
Salesforce Architect @Ritchie Bros.
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WORK HISTORY
Salesforce Architect @Ritchie Bros.
Toronto, ON, CA
EDUCATION
University of Rajasthan, Jaipur
BCA, Computer Applications
Govt. sen. sec.school
12+, Art/Art Studies, General
Punjab Technical University
Master of Computer Applications (M.C.A.), Computer Science
Maharaja Ganga Singh University (MGSU), Bikaner
M.Sc, Computer Science
SKILLS
ABOUT MADAN KHICHI
Extensive experience working in Salesforce CRM system.Technical and operational planning and strategy development and application.Vendor Management, Business & IT Planning, Client Relations & Presentations, TeamBuilding & Mentoring.Ability to support Pre-sales activitiesManaging and monitoring the projects through internal project management system.Work as a team with product manager, development team, quality team and customer forelicitation and specification / clarification of requirements.Providing alternate approaches for realization of requirements in form of mock ups, usecase diagrams etc.Training and hand holding to users of customers on Salesforce.comExcellent written and verbal communication skillsAbility to communicate technical concepts clearly and effectively.Analysis, troubleshooting, and problem solving expertiseKnowledge of development methodologies, development life-cycles, and use of development tools in a support capacityExperience with support tools and phone systemsAbility to understand and escalate issues efficiently and appropriately and strong work ethic and advanced organizational skills.
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