Madalyn Richardson

About Madalyn Richardson

Experienced customer navigator, who most recently held the position of Product Manager for North America Virtual Classroom deliveries, with 8 years in the IT and Educational Development sector. I assist companies in achieving financial success through effective customer retention and growth strategies, by comprehending, empathizing with, and aligning customer needs with solutions. • – Conducted a thorough analysis of detractor surveys, followed up with customers, and devised customized solutions. This initiative resulted in a notable enhancement of 2 points in overall detractor scores.• ()- By consolidating low-revenue sessions and minimizing revenue loss from cancellations, I successfully improved course run rates. This endeavor led to a remarkable revenue retention of - I effectively managed a partnership with a community college, overseeing order processing and course completion verifications. This collaboration resulted in an annual net new revenue of I enjoy utilizing my exceptional relationship-building skills and extensive product knowledge to identify optimal solutions for customers, while simultaneously supporting the growth and prosperity of the company.

Experience

1. Branch Operations Coordinator

   Wells Fargo

   Aug 2024 — Present · Raleigh, NC, US

   Deliver outstanding customer service by attentively engaging with clients, efficiently handling and authorizing teller transactions, and aligning customer requirements with appropriate solutions.Carry out operational tasks while reducing risk in accordance with established guidelines.Aid in resolving issues related to customer and operational matters.Assist the Branch Manager in achieving operational excellence.

Education

• The University of North Carolina at Chapel Hill

  Bachelor of Arts (B.A.), Management and Society

  2012 — 2016