Maddy Sofronea
Head of Global Supply Chain @Teya
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WORK HISTORY
Head of Global Supply Chain @Teya
EDUCATION
Fomento Profesional
Shop display and decorations
Fomento Profesional
Interior Designer
ABOUT MADDY SOFRONEA
I have over 6 years of experience working in customer service and sales. Currently, I work as the Customer Operations Leader at the Teya. As part of my role, I build customer journeys designed to create meaningful relationships between our business-to-business (B2B) customers and our product. With a focus on creating a service-oriented culture, I build teams that offer an exceptional experience to customers while helping employees thrive in their careers and reach their potential.Previously, I worked at loveholidays as an In-Resort Manager, improving customer service processes and resolution times for our customers by using advanced analytics, creating and maintaining customer service strategies, and improving supplier relationships.I\'m always looking to grow my personal and professional network. Feel free to connect via LinkedIn.Competencies: Customer Service Operations, Customer Relationship Management, Contact Centers, People Management, Performance Management, Business Process Improvement, E-commerce, Stakeholder Management, Change Management, Supplier Management, Zoho
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