Kora MacZkowska
Program Manager at RWS (formerly RR Donnelley, Donnelley Financial Solutions, and SDL)
- Role
- Program Manager at RWS
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Kora MacZkowska
Program Manager specializing in Managed Care and US healthcare translation, with experience leading complex, high‑volume programs end to end. I partner with clients and cross‑functional teams to design tailored programs for top‑tier US managed care clients, delivering scalable workflows, proactive risk management, and compliant, high‑quality deliverables through efficient processes.Core strengths include: • Program and project management in Managed Care and US healthcare • Workflow design, onboarding, and process optimization • Budget oversight, scope management, and SLA governance • Risk assessment for complex file types and production models • Collaboration across global, cross‑functional teams
Experience
Program Manager
Feb 2023 — Present
Program owner for Managed Care and US healthcare accounts, overseeing end-to-end delivery across multiple clients, workflows, and project team with up to 8 people• Lead and supervise onboarding activities for new accounts, initiatives, systems, and workflow implementations• Act as primary liaison between Sales, Production, Technology, Vendor Management, and Clients for existing business and new opportunities• Monitor, assess, and manage risks, escalations, and client complaints across key managed care accounts• Partner with Vendor Management and Technology Support to identify efficiency opportunities and implement process improvements• Drive continuous improvement across tools, reporting, and operational workflows to reduce risk and improve scalability• Serve as hands-on production support for high-profile accounts and complex or time-sensitive deliverables
Education
Johannes Gutenberg University Mainz
Master of Arts (MA), Sprache, Kultur und Translation
2012 — 2013
Kent State University
Master of Arts (MA), Translation
2013 — 2015
Johannes Gutenberg University Mainz
Bachelor of Arts (BA), Sprache, Kultur und Translation
2009 — 2012
Skills
- Xml
- Qterm
- Technical Translation
- Localization
- Market Research
- Editing
- Memoq
- Transcription
- Organization
- Proofreading
- Teaching
- Quality Assurance
- Vendor Management
- Terminology
- Web Content Management
- Microsoft Word
- Foreign Languages
- Project Management
- Polish
- Online Quality Assurance
- English
- Translation
- Machine Translation
- Abbyy Finereader
- Ocr Software
- Memsource
- Us Market
- Language Services
- Sdl Trados
- Linguistics
- Translation Services
- German
- Medical Translation
- Cat Tools
- Brazilian Portuguese
- Language Teaching
- Plunet
- Legal/Diplomatic Translation
- German-English
- Commonspot
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