Joseph West
Secure Infrastructure Specialist | IT Operations Specialist | CompTIA A+ | CompTIA Network+ | CompTIA Security+
- Role
- Senior IT Field Services Technician at Entergy
- Location
- Jackson, US
- LinkedIn followers
- 500 followers
About Joseph West
With over 20 years of experience driving technical excellence, I specialize in…
Experience
Senior IT Field Services Technician
Mar 2024 — Present · Jackson, MS, US
Provide support with installing, upgrading, and troubleshooting computer hardware, printers, and any other authorized peripheral or collaboration equipment and perform escalations as needed. Analyzing, troubleshooting, and repairing computer systems including hardware, collaboration equipment, and computer peripherals. Performing preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment. Supporting multiple users on applications and tools including Office 365, Microsoft Windows, and WebEx. Supporting and maintaining user account information including rights, security, and system groups. Providing White-Glove concierge level customer experience support and training for internal employees with hardware and software. Assisting with user data and application recovery and troubleshooting problems with systems as well as diagnostics associated with network connectivity (remote access, Wi-Fi, wired, cellular) and workstation hardware and software, as well as support for mobile devices. Performing health checks and required refreshes of IT systems including hardware and providing reports as needed.
Education
Hinds Community College
Associate of Arts and Sciences - AAS, Cyber Security Technology & Computer Networking Technology
Copiah-Lincoln Community College
Computer Science
Southern New Hampshire University
Bachelor of Science - BS, Cybersecurity and Information Assurance
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