George MacLean

Owner @Ewfm Consulting

Halifax, NS, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Sep 2018 — Present

Owner @Ewfm Consulting

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Halifax, NS, CA

Partner with Contact Centres which utilize the Aspect | Alvaria - Workforce Management Platform.• Provide training, support and custom configuration to get the most value out of your investment.• Supports all software versions, including those no longer supported by the vendor.• Support custom reporting configurations not available out of the box with Aspect.

SKILLS

Ms Office SuiteTroubleshootingVbaTelephonyEwfmHelp Desk SupportSystem AdministrationTeam LeadershipTcp/IpSystem DeploymentMicrosoft Sql ServerCall CenterAcdCall CentersCustomer ServiceCustomer ExperienceTeam ManagementVoipAvaya TechnologiesVendor ManagementTechnical SupportMicrosoft ExchangeMicrosoft OfficeBusiness Process ImprovementMobile DevicesService DeliveryAvayaWorkforce ManagementBmc RemedyComputer HardwareMobile TechnologyAspectCisco TechnologiesTelecommunicationsNetworkingLivelinkProcess ImprovementContact Centers

ABOUT GEORGE MACLEAN

I am a highly motivated professional with a passion for Workforce Management, Aspect eWFM, SQL and building relationships with my business partners. I have 10 years Workforce Optimization experience ranging from Intraday Analysis, Scheduling and System Administration. I have a strong desire to learn and in turn share that knowledge with others while also improving my team through process improvement.

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