MacKy Tall

Experience

1. Senior Implementation Consultant

   Omnicell

   Oct 2019 — Present

   Maintain a working knowledge of the entire IV Solution product line.Maintain current knowledge and understanding of FDA Class II medical device regulations.Perform corrective and preventative maintenance and emergency service on all products 24 X 7.Partners with clients and serves as a subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessing system environment readiness, and installation.Repair and installation of automation equipment that includes pneumatic controls, digital electromechanical servo controls, solenoid valves, PC interface controls, and mechanical drive stations.Independently troubleshoot mechanical and electrical failures to a component level.Mentors and provides technical assistance to clients and internal resources.Read electrical schematics and mechanical drawings.Complete documentation with a high degree of accuracy in accordance with FDA Class II medical device regulatory requirements.Delivers on-site training for end-user customers on all aspects of the user, workflow, and required customer maintenance functions. Coordinate on-site installation and implementation of new products, add-on products, modifications, upgrades, and special projects.Demonstrate database knowledge by developing labels and writing custom reports for customers.May lead to multiple technical projects simultaneously and is the main contact for a client in most situations. Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements.Promote and optimize customer product ownership, satisfaction, and clinical integration through:Efficient and effective product installation and implementationTimely customer product and service feedback to Field Service ManagementAdhere to all applicable health and safety regulations and procedures.

Education

• Franklin University

  MBA, Business Administration and Management

  2012 — 2014

• DeVry University

  BS, Biomedical Engineering Technology

  2008 — 2011