Mack Wilson

About Mack Wilson

As a Senior Program Manager and Operations Leader with 8 years of experience at Waymo and Amazon, I specialize in scaling complex systems, optimizing cross-functional workflows, and driving operational excellence especially in chaos. I’ve led 24/7 multi-site operations for 100+ autonomous vehicles and 40 direct reports, delivering results through Lean methodologies and technical troubleshooting.Whether reducing tech turnaround time by 30%, eliminating 15–20 daily ghost work orders through data-driven SOPs, or digitizing compliance workflows to save users hours per day, I bring a systems-thinking mindset and a bias for action. My leadership style blends strategic clarity with hands-on execution: mentoring teams, resolving root causes, and building scalable infrastructure that lasts: Scaled Waymo’s driverless fleet from 5 to 50 vehicles in 9 months by redesigning launch workflows, depot infrastructure, and SOPs: Cut vehicle tech turnaround time by 30% through standardized work orders and streamlined task handoffs: Diagnosed car sensor misfires and implemented a preemptive coolant refill SOP, preventing 15–20 daily ghost work orders: Transformed 5+ multi-step checklists into digital processes, saving drivers hours in daily input and improving IP security: Led 18-wheeler bulk dispatch operations and digitized change control workflows, improving audit readiness and reducing manual errors.Proactive Maintenance Strategy: Developed troubleshooting guides and maintenance protocols to preserve AV fleet uptime across three cities.I’d love to meet up if you’re building the next generation of autonomous systems, robotics, or operational excellence.

Experience

1. Amazon

   Present

Education

• University of Arizona

  Bachelor of Arts (B.A.), Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology