MacKlin Flinn

About MacKlin Flinn

My life\'s mission is to enhance the level of safety, resilience, and security (both physical and cyber) in our communities and critical infrastructure through education, training, exercises, technology management, and improvement planning.In my current role, I lead a team that works to enhance the posture of operational resilience at KeyBank through structured business analysis, planning, strategic investment recommendations, training, vendor assessments and partnerships, community relations, technology and change management, and intra-department collaboration. This work directly leads to a reliable and resilient customer experience, ensuring that the clients and the communities we serve can thrive.Emergency Preparedness • Emergency Planning • Business Resilience • Community Relations • Crisis Communications • Administrative Operations • Risk and Vulnerability Analysis • Strategic Planning • Operations and Finance Management • Government Affairs • Leadership • Intelligence Analysis • Disaster Exercise Design • Exercise Facilitation • Continuity of Operations Planning • Security Relations • Regulatory Compliance • Disaster Response and Recovery

Experience

1. Enterprise Business & Operational Resiliency Manager

   KeyBank

   Oct 2025 — Present · Cleveland, OH, US

   Leading the Operations and Product Support Team within the greater Enterprise Business and Operational Resilience Team. Responsible for Business Impact Analyses, Business Continuity Plans, Disaster Recovery Plans, Site Plans, Data Validation, and Training for all Enterprise Lines of Business.KeyBank is a major U.S. bank headquartered in Cleveland, OH offering a wide range of services including: consumer and commercial banking, mortgages, credit cards, investments, and wealth management. We operate a large network of branches and ATMs across 15 states. KeyBank is a subsidiary of KeyCorp.

Education

• The University of Akron

  Bachelor of Science (B.S.), Emergency Management and Homeland Security

  2009 — 2014

• Northeastern University

  Arabic Language and Literature

  2013 — 2013

• Naval Postgraduate School

  Emergence Program, Cohort 1902

  2019 — 2020

• Cleveland State University

  Master of Business Administration - MBA

• The University of Akron

  Associate of Arts and Sciences (A.A.S.), Criminal Justice Technology

  2009 — 2011

Skills

• Environmental Management Systems
• Foreign Affairs
• Flash Animation
• Emergency Management
• Adobe Fireworks
• Retail
• Microsoft Excel
• Environmental Compliance
• Autocad
• International Travel
• Gis
• Microsoft Word
• Volunteer Management
• Microsoft Office
• Remediation
• Customer Service
• International Relations
• Risk Management
• Criminal Law
• Report Writing
• Sawyer
• Environmental Awareness
• Land Nav
• Construction
• Strategic Planning
• Arcgis
• Data Analysis
• Demolition
• Rhino 3d
• Gps
• Public Speaking
• Military
• Management
• Geographic Information Systems (Gis)
• Web Development
• Government
• Project Management
• Time Management
• Leadership
• Grant Writing