MacKenzie Burkstrand Sowyrda

About MacKenzie Burkstrand Sowyrda

Successful software implementations don\'t happen by accident. They require careful planning, clear communication, and someone who can keep all of the moving pieces aligned. As an Implementation Manager, I specialize in guiding new clients through complex software onboarding, managing every detail of the implementation lifecycle from kickoff to go-live.My background in education gave me the ability to break down complex systems and make them genuinely accessible to the people who need to use them. That skill translates directly into faster client adoption, stronger relationships, and smoother implementations.I bring a structured, collaborative approach to every engagement, managing cross-functional stakeholders, anticipating roadblocks, and keeping implementations on track and on time. Whether I\'m leading training sessions, coordinating between internal teams, or solving unexpected client challenges, I\'m focused on one outcome: a successful go-live and a confident client.Always happy to connect with others in the implementation and SaaS space!

Experience

1. Implementation Manager

   CRIO

   Jul 2024 — Present

   Manage the complete 8-16 week onboarding cycle for new CRIO clients, ensuring a seamless and successful transition to our platform- Conduct remote training sessions for clients, enabling them to effectively utilize our software to meet their needs- Manage all project communications, serving as the central point of contact for internal and external stakeholders to provide timely updates and ensure project alignment- Provide critical analysis and effective solutions to client-facing problems- Continually learn and grow through self-acquisition of Clinical Research industry knowledge.

Education

• Hamline University

  Master of Arts - MA, Teaching English as a Second Language

  2016 — 2019

• University of Minnesota

  Bachelor of Arts (B.A.), Communication Studies

  2011 — 2014