MacKenzie Berglund

About MacKenzie Berglund

As a Customer Success Squad Leader at IBM, I lead a global team of professionals who are dedicated to helping our customers achieve their business goals with our cloud platform solutions. I have over 15 years of experience in the information technology and services industry, with a strong background in sales, go-to-market strategy, professional services, data center, and account management.My mission is to build positive rapport with our existing customers, identify their key needs, address their pain points, and provide them with the best solutions for their IaaS and PaaS challenges. I also strive to minimize attrition and increase revenue by driving customer satisfaction, retention, and loyalty. I leverage my skills and credentials in marketing and management, which I obtained from Coastal Carolina University, to deliver value and excellence to our customers and the company.

Experience

1. Squad Leader, Customer Success - Ww for Ibm Cloud Platform

   IBM

   May 2020 — Present · Dallas, TX, US

Education

• Coastal Carolina University

  Bachelor of Science, Double in Marketing and Management; Business Management and Marketing

  2005 — 2008

• Sparta High School

  Diploma, General

  2000 — 2005

Skills

• Saas
• International Sales
• Solution Selling
• Cloud Computing
• Enterprise Software
• Direct Sales
• Sales Process
• Lead Generation
• Accounting
• Channel Partners
• Data Center
• Strategic Partnerships
• Go-to-Market Strategy
• Basic Accounting
• Professional Services
• Co-Location
• Sales
• Managed Services
• Account Management
• Start-Ups
• Salesforce.com
• Virtualization