MacKenzie Merrick
Vice President, Expert Services @aPriori Technologies
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WORK HISTORY
Vice President, Expert Services @aPriori Technologies
Expertly developed and executed customer success strategies, focusing on delivering a quicker time to value for all customers in under two months, as well as a minimum of 2x ROI within a 12-month period. – Led and mentored a team of managers across the US, EMEA, and APAC, overseeing recruitment efforts and the development of a global delivery model, successfully growing the business to account for 12% of ARR for 8+ quarters consecutively. – Relied on proficiency in utilizing a wide range of software tools and platforms, including CRM systems, customer management software, and data analytics tools, to confidently manage and provide training on the organization’s software, also known as a manufacturing environment simulation. – Implemented technical processes & systems to optimize customer onboarding, including the establishment of methodologies for the team to deliver $40mm+ in realized savings to the company’s customer base in FY23.
EDUCATION
The Loomis Chaffee School
High School Diploma
University of Connecticut
Bachelor of Science (BS), Materials Science and Engineering
SKILLS
ABOUT MACKENZIE MERRICK
Results-driven and strategic executive with a proven track record of driving growth and…
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