MacKenzie Hall Palumbo

Partner Success Specialist | Driving Subscription & Annuity Channel Growth

Role
Partner Ecosystems Leader - Americas Subscription and Annuity at IBM
Location
Asheville, NC, US
LinkedIn followers
500 followers

About MacKenzie Hall Palumbo

Hello there! I\'m a client success and sales professional with deep experience in software renewals and partner ecosystems. I specialize in growing and maintaining long-term relationships by making clients feel truly valued and heard. Whether working directly with customers or enabling partner teams, I strive to be essential to those around me—driving results through empathy, trust, and collaboration.Outside of work, my passion for travel fuels me. Travel has taught me adaptability and perspective—skills that translate into every part of my life, both personally and professionally.

Experience

  1. Partner Ecosystems Leader - Americas Subscription and Annuity

    IBM

    Feb 2024 — Present

    Build strong relationships with key partners in the ecosystem, understanding their business needs and aligning IBM solutions to meet them• Provide training and support to partner sales teams on IBM\'s subscription offerings and sales methodologies.• Identify potential upsell and cross-sell opportunities within partner accounts to increase their subscription value

Education

  • Texas Christian University

    Bachelor’s Degree

    2014 — 2018

Skills

  • Customer Service
  • Editing
  • Teamwork
  • Photography
  • Microsoft Excel
  • Powerpoint
  • Academic Achievement
  • Microsoft Office
  • Microsoft Word
  • Leadership
  • Public Speaking
  • Social Media
  • Writing
  • Creative Writing
  • Time Management

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MacKenzie Hall Palumbo — Partner Ecosystems Leader - Americas Subscription and Annuity at IBM in Asheville, NC, US | Unifers