MacKenzie Hall Palumbo
Partner Success Specialist | Driving Subscription & Annuity Channel Growth
- Role
- Partner Ecosystems Leader - Americas Subscription and Annuity at IBM
- Location
- Asheville, NC, US
- LinkedIn followers
- 500 followers
About MacKenzie Hall Palumbo
Hello there! I\'m a client success and sales professional with deep experience in software renewals and partner ecosystems. I specialize in growing and maintaining long-term relationships by making clients feel truly valued and heard. Whether working directly with customers or enabling partner teams, I strive to be essential to those around me—driving results through empathy, trust, and collaboration.Outside of work, my passion for travel fuels me. Travel has taught me adaptability and perspective—skills that translate into every part of my life, both personally and professionally.
Experience
Partner Ecosystems Leader - Americas Subscription and Annuity
Feb 2024 — Present
Build strong relationships with key partners in the ecosystem, understanding their business needs and aligning IBM solutions to meet them• Provide training and support to partner sales teams on IBM\'s subscription offerings and sales methodologies.• Identify potential upsell and cross-sell opportunities within partner accounts to increase their subscription value
Education
Texas Christian University
Bachelor’s Degree
2014 — 2018
Skills
- Customer Service
- Editing
- Teamwork
- Photography
- Microsoft Excel
- Powerpoint
- Academic Achievement
- Microsoft Office
- Microsoft Word
- Leadership
- Public Speaking
- Social Media
- Writing
- Creative Writing
- Time Management
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