MacKenzie Thompson

Senior Sales Account Executive @Trifecta

Sacramento, CA, US

Retention sales specialist; through multiple inbound channels (call, chat, and email) I discovered customers\' unique goals that they wanted to achieve by subscribing to meal delivery. I addressed price, dietary, shipping, or other issues they had in order to extend their subscription and increase our revenue- Cultivated a pipeline with numerous customers, assisting them with their accounts, retention and de-escalation conversations- Able to quickly build relationships with new people, act as a mentor and regularly coach AE1s and new hires to develop their skill set, improve performance, and assist with customer de-escalation- Was a member of the Culture Club, which included planning events designed to create team bonding and unity- Broke/Hold company records for saves in a month, at 138% to quota

Kentucky Christian University

Bachelor's degree