MacKenzie Rivera

About MacKenzie Rivera

I am an operations leader with a strong foundation in Learning & Development and hands-on experience managing multi-site clinical teams. Since January 2025, I have served as an Area Manager overseeing 38 clinic associates and medical assistants across 5 clinics, where I lead workforce planning, performance management, process optimization, and patient-experience initiatives.My background in L&D strengthens my ability to coach, develop, and engage teams while maintaining operational consistency and high-quality patient care. I focus on creating structured processes, ensuring regulatory and clinical-compliance alignment, and driving continuous improvement that supports both patient experience and organizational efficiency.I am energized by roles that allow me to align people development with operational strategy and deliver measurable improvements in quality, efficiency, and engagement.

Experience

1. Area Manager

   ZoomCare

   Jan 2025 — Present · Seattle, WA, US

   Manage profit and loss responsibilities while executing strategic initiatives across multiple clinics. • Establish and tracked KPIs to enhance patient visit volumes and improve satisfaction scores. • Conduct regular clinic visits for coaching and performance reinforcement aligned with ZoomCare’s “Perfect Visit” model. • Oversee facilities and inventory operations, ensuring compliance with regulations and maintaining a safe clinical environment.

Education

• Wenatchee Valley College

  Associate of Arts and Sciences (A.A.S.), General Studies

  2011 — 2013

• University of Washington

  Bachelor of Arts (B.A.), Public Health, Minor in Gender, Women, and Sexuality Studies

  2013

Skills

• Social Media
• Microsoft Word
• Team Leadership
• Customer Service
• Leadership
• Public Speaking
• Public Health
• Microsoft Office
• Sales
• Social Networking
• Time Management
• Health Education